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Accountancy
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Agriculture, Fishing
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Finance, Insurance
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Catering & Hospitality
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Construction, Property
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Graduate, Trainees
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Senior appointments
0
Telecommunications
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Transport, Logistics
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Travel, Leisure, Tourism
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Other
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Section: IT & Internet Vacancy 1091 |
| Post:Guest Service Representative - Red Door Spa (1110) |
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Red Door Spa Seeks Guest Service Representatives
JOB SUMMARY:
Responsible for exceeding our guest expectations by providing them with impeccable guest service. Responsibilities include receiving guest at check-in with a warm welcome, caring for their experience, and providing a fond farewell at check out. Other duties include: answering phones, booking appointments and selling, displaying exceptional knowledge of products and services offered. Performs various administrative functions as assigned.
ORGANIZATIONAL RELATIONSHPS:
Reports to the Guest Service Manager; takes direction from Guest Service Lead or Future Booking lead
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Communicates with guests by demonstrating professionalism, friendliness, sophistication and confidence.
* Incorporates the Company Vision and Mission to our Guests in day-to-day tasks: To exceed the guest`s expectations by providing the guest with impeccable guest service, expertise, and the finest quality products.
* Provides consistently outstanding customer service to enhance the spa/salon experience for each guest.
* Maintains high professional standards of service, appearance and behavior, ensuring consistency with The Promise guest service values and Salon Standards.
* Expedites guest check in/out in a courteous and timely fashion.
* Guides guests to their service location and ensures the flow of their experience.
* Receives guest complaints and determine course of action, refer to management as needed.
* Closes out the guest experience at check out by finalizing retail recommendations from technicians, soliciting comments about their experience, and providing a fond farewell
* Answers incoming calls using the standard greeting in a timely manner.
* Uses proper greetings in accordance with Company standards.
* Understands phone system and related functions.
* Books appointments based on specific service time requirements.
* Continually checks for openings and cancellations, utilize waitlist to accommodate guest preferences.
* Places calls to guests to confirm appointments and provide applicable details in a timely fashion according to established procedures.
* Communicates current and ongoing promotional programs, services and packages to guests by demonstrating in-depth knowledge of spa/salon offerings.
* Suggests add-on services to maximize sales.
* Demonstrates in-depth knowledge of retail lines, and make customized suggestions to guests.
* Maintains and updates master client file.
* Supports technicianЎ¦s by managing schedules, handling backlog, and accommodating guests.
* Communicates guest volume and schedules to management to arrange appropriate staffing.
* Assists in training other staff members as needed.
* Encourages and maintains cooperation and teamwork.
* Participates in monthly department and spa meetings.
* Performs general clerical duties as assigned in a timely and accurate manner.
* Keeps work area organized at all times and complies with all Company policies.
* Assists in dusting, merchandising and stocking of retail shelves.
JOB REQUIREMENTS:
* Strong customer service skills. Position continually requires demonstrated poise, service with a smile, tact and diplomacy
* Previous call center or reservation booking experience in a fast-paced service environment
* Excellent (English speaking) communication skill.
* Team player with good organizational and interpersonal skills
* Strong PC and keyboarding skills
* Able to handle multiple duties simultaneously
* Available to work varied shifts (evenings and weekends)
To perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please email your resume to Bridgette Card: bcard@rdspas.com
Location: White Plains
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
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| Email: |
bcard@rdspas.com
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| Phone: |
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Publication date: 2009-09-14 20:07:21
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